When Will Ther Jitterbug Phone Be on Sale Again
Intuitive jail cell phones specifically designed to protect and empower seniors.
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The Buying Experience With Lively
Both Jitterbug phones are sold on the Lively website, over the phone, in various big-box stores, and on Amazon. The flip phone and smartphone are very dissimilar from one another, and so it's easy to compare and contrast the features. Basically, information technology all comes down to whether you lot want access to loftier-tech features and capabilities.
I wanted to know more near pricing directly from the source, so I called Lively to conversation. I learned that monthly prison cell telephone packages beginning at $14.99 a calendar month for talk and text. Health & Safety Packages are as well available for an additional monthly fee (more on those later). Even though in that location is a $35 activation fee, shipping is free, and there are no long-term contracts. Everything is very transparent: You only get online, selection your phone, and add together a service program, accessories, and any Health & Condom Packet to see what it would all add up to.
What I Learned from Lively'due south Customer Service
Equally for my customer service experience, I learned why Lively received the Northward America Frost & Sullivan Accolade for Customer Service Leadership.2 I spoke with a representative named Martin from the Carlsbad phone call center, and he was exceptionally kind, patient, and forthcoming. Hither'southward what I learned during my conversation with Martin:
- Lively'southward call centers: Lively's call centers are only U.Southward.-based, and the company prides itself on being the pinnacle senior telephone specialist. It's reassuring to know that a knowledgeable representative will be in that location to respond my phone call and my questions at any time.
- Helping seniors navigate technology: Martin explained that while other companies are giving up on flip phones, Lively is embracing them, knowing that this is a vital accompaniment for agile seniors. As for smartphone customers, he said the team is also gear up to provide additional guidance for those who are new to a touchscreen device. That extra level of support is a must-have in my volume.
- Getting set with Lively: When I asked Martin near tips for setting up the Lively phones, he directed me to a page on Lively's website where there are step-past-stride setup videos for both phones that include useful diagrams, so you can pause and review equally you go. Lively phones are also delivered with a handy user guide that gives a detailed account of every single function and characteristic.
Choosing a Cell Phone
Lively keeps everything elementary for older adults. Instead of a long listing of phones to cull from, you but have two: the Jitterbug Flip2 and the Jitterbug Smart3. You'll have to choose ane of them if you go with Lively, because you can't bring your own phone to Lively like yous can with some other providers, including Snapfon.
Quick Tip: Want to compare senior-friendly telephone carriers? Visit our Lively vs. Snapfon guide to see how the ii stack upward.
Jitterbug Smart3
Uniform with virtually Bluetooth devices and hearing aids, this comprehensive smartphone appeals to older ears and eyes. Lively has put a lot of thought into age-appropriate functions like a larger touchscreen, listing-way menu, powerful speaker, and accurate voice typing (perfect for anti-texters). The 22-60 minutes talk fourth dimension and dual rear cameras, complete with video and flash, are corking features for those who travel often or take countless snaps of their grandchildren. Fast mobile cyberspace admission, Google navigation, and a lineup of pre-installed, senior-geared apps round out why this phone is so useful and convenient. Also, the Jitterbug Smart2 costs $149.99 plus the cost of the monthly plan and an activation fee, which is very reasonable for a smartphone.
Jitterbug Smart3
If you get this route, we'd recommend adding on the basic Lively Wellness & Rubber Package, which gives you access to the Urgent Response services. Simply press the Urgent Response push button on your phone and you'll be connected to an emergency operator who'due south already familiar with your medical history and personal contacts.
Jitterbug Flip2
This straightforward cell phone is universally praised for stylishly offer all the best features for seniors who may not be equally comfortable with engineering. With a bright screen, bigger textured buttons, a powerful speaker, a simplified menu, and hearing-aid compatibility, the Jitterbug Flip2 actually does have it all, except for internet admission. It also has a lower-quality photographic camera, only makes up for it by including a magnifier with a flashlight.
Pro Tip: Visit our Jitterbug Flip2 review for a expect at our hands-on experience with this senior-friendly flip phone.
Plus, the Jitterbug Flip2 features built-in Amazon Alexa tech, so y'all tin compose texts, make calls, and perform whatever other tasks on your telephone with only your voice. For those with arthritis or other dexterity issues, this is an fantabulous feature. This model tin can too incorporate health and safety features similar Urgent Response for help during an emergency, or Lively Rides, which connects y'all to a personal operator who can schedule a Lyft ride for you. The Jitterbug Flip2 costs $99.99, and with the power to add these vital features, nosotros call back it's well worth the price tag.
Navigating the Jitterbug Flip2
Contracts and Warranty
Contracts
With Lively, you aren't roped into a long-term contract or charged any cancellation fees — aside from a $10 restocking fee if you send back equipment. Other plans, like AT&T'due south Senior Nation phone program, require a ii-year contract, so this gives Lively an edge.
Warranty
Lively offers a fairly standard warranty. When I spoke with Martin from Lively's customer service team, he informed me that Lively offers an automated "standard limited warranty." This ways you go a one-yr equipment warranty for cell phones, including batteries and accessories. Lively will repair or replace the product without accuse.
Since the warranty merely covers manufacturer defects, accidents similar dropping your phone in a puddle aren't covered. However, you tin enhance and extend the standard limited warranty past purchasing a Lively Protection Plan for $iii.50 per month. It covers accidents, battery replacement, normal clothing and tear, and all accessories that came with your original phone purchase. Yous volition still be charged a replacement fee, though. Costs vary, but it'due south $50 for a replacement Jitterbug Smart3 and $25 for a replacement Jitterbug Flip2. That's still cheaper than the full cost of ownership a new phone, and so it might be worth information technology if y'all're difficult on your devices.
Lively Senior Phone Plans at a Glance
All Lively customers volition cull between Lively's two Talk & Text plans.
Talk & Text Plans
| Plan name | Toll | What information technology includes |
|---|---|---|
| Value Talk & Text | $14.99 per month | 300 minutes + $0.10 per text |
| Unlimited Talk & Text | $19.99 per month | Unlimited minutes and texts |
Data Plans for the Jitterbug Smart3
If yous buy the Jitterbug Smart3, you'll too demand to choose a information package, which adds some other monthly fee to your Talk & Text plan. The Jitterbug Flip2 doesn't come with internet access, then you won't need to add a data plan.
| Data options | Cost |
|---|---|
| 100 MB data per month | $2.49 per calendar month |
| 500 MB information per calendar month | $five per month |
| 3 GB information per month | $10 per month |
| 5 GB data per month | $15 per month |
| Unlimited data | $30 per month |
Optional Health & Prophylactic Packages
Lastly, you tin can add a Health & Safety Packet if you want your phone to have medical alert features. These packages are optional.
| Health & Safety Parcel | Cost | What it includes |
|---|---|---|
| Basic | $xix.99 per month | Urgent Response |
| Preferred | $24.99 per calendar month | Urgent Response Urgent Care Lively Link |
| Ultimate | $34.99 per calendar month | Urgent Response Urgent Care Lively Link Personal Operator |
Lively Plan Details
Value Talk & Text Plan
Cost
The Value Talk & Text plan costs $fourteen.99 per calendar month for 300 minutes and ten cents per text, making it Lively's most affordable plan. Information technology'south great for older adults who are on a tight upkeep and don't plan to apply their phone very much. Your monthly nib will include charges for whatsoever texts you lot send or receive during that month, plus taxes and fees.
Plan Features
The program simply includes 300 minutes of talk fourth dimension and texts at 10 cents per text. It doesn't include any data, but you do go voicemail, call waiting, caller ID, long distance, and roaming.
Unlimited Talk & Text Program
Cost
Y'all can savour unlimited talking and texting with Lively at only $xix.99 per calendar month. Compared to other options, like Consumer Cellular's plans, Lively offers a great deal for this plan. You'll likewise owe taxes and fees each month, which is standard with any cell telephone carrier.
Did You Know: Lively also makes wearable medical alert devices, in example you're looking for added protection on the go or automated autumn detection. Visit our review of Lively'south medical warning systems for a closer look.
Plan Features
This plan truly is unlimited. Y'all can talk and text as much as you lot want each month without facing overage charges. That'southward why we recommend it to seniors who love staying connected with family, and especially for those who don't own a landline. The programme also includes voicemail, telephone call waiting, caller ID, long distance, and roaming. If y'all purchase the Jitterbug Smart3, yous'll likewise need to buy a data pick separately.
Information Add-Ons
Price
Older adults who purchase the Jitterbug Smart3 must purchase a data plan. Data costs $2.49 per month for 100 MB, $5 per calendar month for 500 MB, $10 per month for 3 GB, $fifteen per calendar month for five GB, or $30 per calendar month for unlimited data. That brings the full price for unlimited talk, text, and data to $49.99 per month, which is situated correct between Consumer Cellular'due south $55.99-per-calendar month plan and T-Mobile's Essentials 55+ plan, which costs $twoscore per calendar month.
Money-Saving Tip: Call Lively's customer service squad before purchasing to ask about whatsoever deals or discounts. These may include a per centum off your phone buy, a gratis car charger, or a credit to your account.
Seniors who are unsure which data plan to purchase should talk to their friends and family. They know you best and can help yous choose a good fit. If y'all're nevertheless stuck, Lively recommends that seniors purchase 500 MB. Y'all tin e'er switch to a unlike data programme if yous need to.
Plan Features
Your data program includes the amount of data specified when y'all purchase. Yous employ information when you're away from Wi-Fi and employ your phone to browse the web, watch online videos, bank check email, get directions, and more. If you go over your program allowance, it costs 10 cents per megabyte, which is amend than the manufacture standard.
Health & Safety Packages
Cost
In one case you've called your telephone and talk, text, and data program, you besides have the option to add a Health & Prophylactic Bundle. The prices of these plans are $19.99 per month for Bones, $24.99 per calendar month for Preferred, and $34.99 per month for Ultimate.
Plan Features
The nautical chart above shows you which services are available in which packages, but at present we'll await at what exactly each service entails.
- Urgent Response: This service provides around-the-clock access to Lively'due south squad of professional person Lively Urgent Response agents, who are certified by the International Academies of Emergency Dispatch (IAED — the same company that certifies 911 operators) and thoroughly educated on your personal wellness history.
- Urgent Care: This app will save you a trip to the doctor's office, equally it gives you firsthand admission to health care professionals, lath-certified doctors, and nurses who can provide medical advice or refill a prescription.
- Lively Link: This app helps unite parties involved in the active aging process, keeping caretakers and family members informed at all times. For instance, if you call Urgent Response, an instant update will go out to all related Lively subscribers, providing them with pertinent details.
- Personal Operator: Simply available with the highest-tier packet, this concierge-similar service can ease the stresses of your 24-hour interval-to-day life with the ability to contact your caregiver or call a Lyft ride to your next destination. On top of the monthly payment, each operator asking costs 99 cents, then note that when y'all're estimating costs.
The dissimilar Wellness & Safety apps are all accessible on the Jitterbug Smart3, but some cannot be accessed on the Jitterbug Flip2 itself. If you lot have the Flip2 and subscribe to whatever of the services, yous can admission them on a figurer or on a family member's smart device.
Lively App
If you lot want to access Lively's health and condom features but aren't looking for a new phone, yous have options! You can buy a Health & Safety Package, download the Lively app, and admission your health and safety features on an iPhone or Apple Watch. This option is simply available with the Basic and Preferred packages. If you determine to go this road, your chosen Health & Condom Package will cost an extra $5 per month.
Lively also offers discounts on a new Apple tree Sentinel. If you sign a two-year contract for a Preferred Wellness & Safety Parcel, you can go upwards to $200 off a new Apple watch at Best Buy.
Source: https://www.seniorliving.org/cell-phone/jitterbug/reviews/
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